Plotter Repair Salford
HP DesignJet Plotters play such a vital part in the design and construction industry. Most architectural companies have a plotter, of some description, as a means of producing their drawings. Obviously, they are not all Hewlett Packard machines, some are supplied by other manufacturers.
However, at Hutchins IT Limited, we specialise in HP DesignJet Repairs. This means our skill set and knowledge has been honed during our 20+ years in this sector.
By keeping our expertise focused, we can offer a superior DesignJet Repair in Salford or any other region of Northern England. Our engineers are trained to a high standard and have a vast knowledge of HP DesignJets. Although this is our primary function, we are also highly skilled in customer care.
Due to this, we are not only capable of carrying out a DesignJet Repair in Salford, but we can also interact with the customer to ensure a quality service is provided on all levels.
Our “First-Time Fix Rate” is around 95%. This means we avoid expensive second visits, which drastically reduces the repair costs. Every visit incurs further costs in engineering time and machine down time.
Unlike some of our competitors, our fault diagnosis is done over the phone, prior to our visit and not when we arrive on site. This increases our first-time fix rate which in turn reduces customer down time. When a plotter is broken is no use to the customer whatsoever.
By carrying out an initial phone “triage” we ensure the engineer is attending site with the correct parts to resolve the problem. Obviously, this is not always successful but we achieve it around 95% of the time.
What Can We Do for You?
Hutchins IT Limited (formerly DesignJet Solutions) are based nearby in Oldham. Approximately 18 miles away around the motorway network. This means we are ideally placed to provide a fast quality DesignJet Repair in Salford.
Our professionally developed 8 step “Total Care Solution” ensures that each and every enquiry received is treated in the same way to achieve the desired a result – A quality cost effective DesignJet Repair in Salford.
Every step of our Total care Solution has been developed with the customer in mind, and involves them from start to finish.
Literally from receiving the initial DesignJet repair enquiry, to the phone triage, the acceptance of the repair quotation. Through to the engineer arriving on site and briefing the customer on the issue and the resolution. (We do not fit any parts without customer consent).
Finally, to the customer carrying out their own tests to ensure the correct operation of the repaired DesignJet. Every call we do is subject to the 8-Step Total Care Solution – with customer care and efficiency prevalent in our actions.
Call Us Now
The correct operation of your DesignJet is important to you as a company – Let Us help you.
Simply Contact Us Now and receive a no obligations quotation to carry out your DesignJet Repair in Salford.
We aim to have your machine back up and running by the end of the next working day with a price that is appealing to both parties.
Hutchins IT limited – Your DesignJet Repair Partner
