DesignJet System Error

Error Codes

No matter what model every plotter will generate DesignJet Error Code at some stage. This is when a sub-system fails, and the printer is unable to complete its boot process. They can even be generated whilst the plotter appears to be operating normally.

DesignJet error codes are used to report internal system errors corresponding to the failing part. This section of the website is designed to highlight some of the more common error codes and give a brief description of what is causing the problem.

Although, in most cases, the information points to the “culprit”, It is recommended that the actual replacement is carried out by an experienced engineer. Most repairs look easy when viewed on “YouTube”, however experience has shown more problems are introduced to the DesignJet by this method.

“If in doubt call the professionals out” Hutchins IT Limited have over 20 years’ experience in the DesignJet Repair sector. Every Plotter Repair undertaken is subject to our company’s “Total Care Solution” to ensure uniformity and professionalism for every repair undertaken.

DesignJet Error Code – Two kinds.

There are two kinds of Plotter Error Codes Continual and Non-Continual. Continual Error Codes are generally advisable and can be alleviated simply by pressing OK on the front panel. This will enable the user to carry on using the DesignJet.

Non-Continual Error Codes are a bit more sinister. When one of these is reported, the printer will stop operating as normal and all printing will cease. In some cases, simply rebooting the plotter (switch off and back on again) can resolve the problem. However, if the error reoccurs its time to call out an experienced DesignJet Engineer to resolve the issue.

Its always a good idea to make a note of the error code and what the plotter was doing at the time.

To report an error and request an engineer to attend simply contact Hutchins IT Limited for a fast free, no obligations quote.

A DesignJet Error code is easy to decipher, but what happens when the display is blank? Rather than try to work out the issue simply call the engineers and let them help you work out what’s going on. A blank screen can be caused by a whole number of things. Use the experience of others to help. At Hutchins IT Limited if we can resolve the problem over the phone we will, with no charge to the customer.

How to Decipher DesignJet Error Codes.

The purpose of a system error code is to pinpoint the failing sub-system of the plotter.

This enables an experienced engineer to achieve a quality and efficient DesignJet repair.

Every error code follows the same format.

XX.YZ or XX.n.YY.m

Where: XX: Failing subsystem or process (always 2 digits) n/m: Failing subsystem or process index. This can be used to identify the colour of a failing ink cartridge for example.

Y: Who should perform the action (1digit). 0 he user, 1 experienced service engineer Z: What should be performed. (1 digit)

In most cases, its best to phone an experienced DesignJet Service Engineer and be guided by them.

Below is a list of error codes and a brief description of their meaning.

Code. Failing Component.

01. Engine PCA
02. Carriage PCA
03. Power supply unit and E-Box fans
05. Formatter and BIOS
06. Hard disk drive
08. Front panel
11. Trailing cable
21. Service station
22. Ink supply station
24. Tube assembly (IDS)
26.n. Ink cartridge (n=color)
39. Roll switches
41. Paper-axis motor
42. Scan-axis motor
45. Rewinder
46. Pumps
47. Starwheel motor
48. PPS mechanism
52. Drop detector
54. Pinchwheel motor
55. Line sensor
56. Drive roller analog encoder sensor
59. Component authentication
60. Printer setup
61. Printing language
63. Input/output through LAN card
71. Memory management
72. Calibration
74. Firmware update
76. Hard disk full
78. Paper settings
79. Firmware
80. Stacker overdrive motor
81. Paper advance
86. Scan axis
87. Scan-axis encoder
89. Stacker ramp motor
90. Valve motor

A more comprehensive explanation can be found by clicking on the error code. Remember, it’s always good to seek professional advice. More damage can be caused to the plotter when trying to execute the repair when inexperienced.

AT Hutchins IT Limited we will always offer advice over the phone or by email without any charges. If we can fix your machine without a site visit, we will. If this is not possible, we will provide an accurate quotation for a service engineer’s visit based on the information provided.

This “Telephone Triage” is carried out for every call we receive, as part of our Total Care Solution. Every repair request is subject to the same process to ensure the most efficient repair is accomplished.