Plotter Repair Preston, Lancashire
Hutchins IT Limited are a HP Plotter repair company based in Oldham, just 7 miles northeast of Manchester. Our location, less than 45 miles away from Preston City Centre, means we can provide a fast response when a DesignJet Repair in Preston come in.
We have easy access to the regions motorways, with the M62 east and west, the M60, the M56 and the M66 all easily accessible from our location.
Couple this with over 20 years’ experience repairing HP DesignJet’s – Hutchins IT Limited are one of the country’s premier HP Plotter Repair companies. You can rest assured, when you book a DesignJet Repair in Preston or any other part of Northern England, you will be getting the best service possible, with a reliable and efficient DesignJet repair and after care.
To ensure every plotter service is carried out to our exacting standards we adhere to our tried and tested Total Care Solution. This is an 8-step plan that has been developed through years of experience, ensuring our customers are treated professionally and courteously.
DesignJet Repair - Communication is Key
The 8-step plan is fundamental to ensuring our customers get their DesignJet Repair carried out with the minimal of fuss and at the right price, a win-win situation. This is achieved by constant communication between the two parties.
Once a repair enquiry is received, a “phone Triage” is carried out. This is perhaps the most important step to achieve an efficient first-time fix.
The customer is contacted to ascertain the exact nature of the problem. What happened? is there an error code?, What was the plotter doing when it failed? Etc.
These questions are designed so we can identify the exact problem, which in turn allows us to provide an accurate quotation and subsequently a first-time fix. – (not always possible, but achieved around 95% of the time).
When the customer has agreed to the quote an engineer is despatched with the right part for the job
Our engineers are highly skilled and trained for every situation. No part will be fitted to any machine without prior agreement from the customer.
When the DesignJet repair has been completed the engineer will carry out all necessary calibrations and alignments. A full service will be done to the machine and the FirmWare will be checked and upgraded to the current revision, if required.
The machine will also be cleaned of all inks blotches and hand marks prior to being signed off once it is tested to the satisfaction of both parties.
Get the right people for the job – Contact Us now and let us carry out your DesignJet Repair in Preston in a Professional and Respectful Manner.
