DesignJet Plotter Repair Manchester

DesignJet Plotter Downtime

Downtime can be a major problem to every organisation that depends upon a Hewlett Packard DesignJet to produce their hard copy drawing. This is inevitable when the HP Plotter develops a fault preventing it from printing.

The actual cost of repairing the HP DesignJet is not the only expense incurred by downtime. There are so many “hidden” additional costs involved.

• Loss of production.
• Cost of outsourcing drawings to a third-party printing company.
• Postponement of scheduled meeting.
• Cancelled orders due to failed deadlines.
• Design engineers still need to be paid.
• All the above costs mount-up to create the overall cost of downtime created by the faulty DesignJet.

Phone: 0771 083 0106, Email: [email protected]

Fast Solutions For DesignJet Plotter Repairs In Manchester

At Hutchins IT Limited, we aim to provide a fast resolution to your DesignJet repair in Manchester. Our goal is to have the Plotter repaired and fully functional, by close of play next working day, from first receiving the enquiry.

We achieve this around 97% of the time. Obviously, there are a few anomalies that mean this cannot be achieved, but these are few and far between.

Northern DesignJet Plotter Powerhouse

Manchester is one of the 6 core cities that comprise the Northern Powerhouse. The other being, Hull, Liverpool, Leeds Newcastle, and Sheffield.

Manchester together with its 10 local metropolitan boroughs, Bolton, Bury, Oldham, Rochdale, Salford, Stockport, Tameside, Trafford and Wigan, Manchester produces a collective annual Gross Value Added (GVA) of £74.85 billion. The largest outside London.

Hutchins IT Limited is so well placed, knowledgeably, and physically to provide a competitive HP DesignJet repair to any company located within these areas. Each one within a 60 minute drive from our “home-base”.

As our pledge states:

“We will treat you in a professional and efficient manner, with a view to ensuring your machine is fixed as quickly and efficiently as possible”.

This pledge is true for every enquiry that we receive. Which once received becomes part of our “Total Care Solution”. This is a program we have developed during our 20+ years in the DesignJet Repair industry.

The program is designed so we follow a tried and tested routine to ensure every customer enquiry is treated with professionalism and respect. Also, it establishes precedence that your plotter repair is carried out with the minimal of fuss and the maximum efficiency. Thus, producing a cost effective and efficient DesignJet repair.

Once an enquiry is received our first line engineers will be in-touch to for an “informal chat”. This is designed to determine the exact nature of the problem. The engineer will chat with the customer asking relevant questions. This will give us the exact nature of the problem, so the correct parts can be assigned to the call.

As Hutchins IT Limited are a professional company offering DesignJet repair in Manchester, this step is vital to our pledge. We do not want to have to re-attend site on a second visit. Our primary goal is a first time-fix. Assigning the correct parts to the call is a major step to ensure our targets are met.

Every plotter repair in Manchester is backed by our 30 days warranty of the problem re-occurring. This warranty covers the engineer revisiting to assess/repair the issue, but does not cover any additional parts that may be required.

Machine Failures

Like all machines HP DesignJets have moving parts, this ultimately means things are going to fail. A belt will wear out, a motor will seize, a cog will break. There are a number of issues that could arise and require a Plotter Repair Manchester.

The most common DesignJet repairs carried out by Hutchins IT Limited are:

DesignJet error 86:01 – This is quite often reported as a paper jam but is usually a worn belt. Probably the most common fault we encounter and is a straightforward repair.
DesignJet error 21.10 – mainly associated with the service station – again a straightforward repair.
DesignJet error 22:10 – Usually the Ink Supply Station
DesignJet error 08.10 – This is a slightly trickier problem and can be caused by several sub-systems/components. A thorough “phone triage” by our experienced engineers will usually narrow this down to the failing part.
DesignJet error 11:11 – normally caused by the trailing cable and in most cases a straightforward repair.

The above are just some of the common errors associated with DesignJet repairs, however they are not all the errors by far.

Every DesignJet Repair in Manchester we carry out includes a full service. This entails us checking and cleaning all the additional sub-systems of the machine.

The slider-rails are cleaned and re-lubricated. The service station is cleaned, with particular attention to the drop detect assembly aperture. Finally, all excessive aerosol contamination is removed from the machine's chassis.

The service station is cleaned, in particular the drop-detect senor aperture. Any part that are replaced will be recalibrated in accordance with the manufacturer’s specifications. Finally, once the machine is back up and fully functional, the external covers are cleaned.

In short a DesignJet Repair Manchester carried out by Hutchins IT Limited is the “Fully Monty” not just a replacement of the failing part. During our 20+ years, we have provided professional DesignJet Repairs in Manchester to a wide range of customers and businesses.

Whatever your business specialises in, let Hutchins IT Limited proved a quotation for a fast, efficient, and cost effective DesignJet repair.

Keep Your Downtime to An Absolute Minimum. Reduced Downtime = Reduced Costs. Contact us now for a fee quote.