HP DesignJet Plotter Repair Liverpool

HP DesignJet Repair in Liverpool

Hutchins IT Limited is situated in Oldham, which is just a short trip along the westbound M62, less than 40 miles. This puts us in a prime position to provide a quality, fast efficient and cost effective DesignJet Repair in Liverpool.

Liverpool, is a maritime city, situated on the River Mersey where it meets the Irish sea, in the Northwest of England. A city whose ports became a keystone of trade and migration from the 18th to the early 20th centuries.

A trade that saw over 40% of the world’s cargo pass through its ports.

Today, the City of Liverpool is modern city and part of the Northern Powerhouse. It currently has a Gross Value Added (GVA) of around £32 billion.

With its booming economy and the modernisation currently taking place, Liverpool is city on the up.

There are around 360 architectural practices in and around the City of Liverpool. It’s fair to say that most of these will have a plotter of some description. All of which will develop a problem at some stage.

Hutchins IT Limited can provide professional and cost effective repair to any model of Hewlett Packard DesignJet in Liverpool.

Our front-line engineers are highly trained and experienced to determine the actual problem with an HP Plotter.

During our 20+ years of carrying out DesignJet repairs we have gained a huge knowledge and experience base. This has enabled us to develop our “Total Care Solution”. An 8 step guide to ensure your HP DesignJet Repair in Liverpool is carried out with maximum efficiency and minimal cost.

Phone: 0771 083 0106, Email: [email protected]

DesignJet Total Care Solution

1. Initial Contact: Once an enquiry for DesignJet Repair in Liverpool is received, our priority is to repair the plotter in the quickest possible time frame. Usually by the end of the next working day.

2. Fact Finding: This is conducted over the phone and designed to determine the exact cause of the DesignJet problem.

3. Quotation: From the information gathered an assessment is made of situation and a quotation is sent to the customer. In most cases the quotation will cover call out charge, time on site and parts required to resolve the DesignJet error code.

4. Agreement: Once the customer has agreed to the quotation and engineer is assigned to attend the Plotter repair in Liverpool, along with all the allocated parts.

5. DesignJet Repair: When the engineer arrives on site, they will gather additional information. Usually from “chatting” to the customer and from visually inspection the faulty HP Plotter. From there the engineer will advise the customer on the course of action to resolve the DesignJet fault. – No parts will be fitted without prior consent. A full service is carried out during this stage.

6. Calibration and Testing: When the DesignJet is back up and running, the engineer with calibrate and test the machine, in accordance with the manufacturer’s recommendation.

7. Sign Off: Once the customer is happy with the functionality of the DesignJet, the machine’s external covers are cleaned. The DesignJet Repair In Liverpool is now complete and the plotter is signed over to the customer.

8. Warranty: Every Plotter Repair is covered by Hutchins IT Limited 30-day warranty. This is against the machine developing the same problem as before. It cover the callout and labour charge, but does not cover any additional parts that may be required.

DesignJet Failure

No matter how much you look after your HP DesignJet at some stage it will fail. This is just a fact of life. The HP Plotter has several moving parts, particularly the pen carriage.

Like the parts of a car engine, sooner or later some part will fail, and you will require a DesignJet Repair in Liverpool to be carried out.

Failure is inevitable no matter how much care you take of your machine. Sooner or later a sub-system will malfunction, the result of this “Downtime”.

Downtime of your machine is expensive. The actual cost of having an engineer repair your DesignJet is not the only outlay incurred due to your DesignJet failure. There are other hidden costs, such as

1. Loss of production due to no hard copy drawings.
2. Cancelled meeting.
3. Cost of out-sourcing prints to a third-party supplier.
4. Design engineers unable to print and check drawings.


All these potential costs add up to create the actual price of downtime. Hutchins IT Limited strive to reduce the additive costs of downtime by providing a fast and efficient plotter repair service.

Our goal is to attend site next working day and achieve a “First Time Fix”. Being diligent with the phone triage helps us to achieve this around 97% of the time. Repair costs (for both parties) can quickly escalate when two and three site visits are required.

Reduce your down time and increase your productivity. We can’t prevent your DesignJet from failing but we sure can get it back up and running in the shortest time possible

Contact Hutchins IT Limited and let us “project manage” your HP DesignJet Repair in Liverpool. With the minimum of fuss and the maximum efficiency.