DesignJet Plotter Repair Leeds

DesignJet Plotter Repair Service in Leeds

From our home base in Oldham, less than 40 miles from Leeds City centre, and over 20+ years’ experience in the HP Plotter repair sector, we are well placed to cover any issue your HP DesignJet may develop. With a travel time to Leeds of less than 1 hour. (M62 dependant).

The City of Leeds, located in the county of West Yorkshire, is major player in the Northern Powerhouse. It has a Gross Value Added (GVA) of around £70 Billion. The biggest output in the powerhouse.

As the third largest city in the UK, (behind London and Birmingham), with a population of around 792,000 (as of 2015), Leeds is also one of the fastest growing cities in the country. Providing an ideal place for business opportunities and investment.

Phone: 0771 083 0106, Email: [email protected]

Leeds DesignJet Plotters

Investment and opportunities equate to growth.

With Leeds being so prominent in the Northern Powerhouse opportunities are prevalent for expansion and modernisation. This explains the influx of architectural practices and design companies. A percentage of which will use a HP DesignJet to produce their hard copy drawings.

These machines quickly become an integral part of any business’s infrastructure and cause major problems when they develop a fault.

At Hutchins IT Limited we specialise in the repair, service, and maintenance of HP DesignJet Plotter’s, ensuring a quality systematic restoration of your machine, back to full working condition.

Once we receive an enquiry about a DesignJet Repair in Leeds our main objective is to ensure the fix is carried out with the minimum of fuss and the maximum efficiency. This is achieved by our 8 step “Total Care Solution” procedure, developed from over 20+ years in the DesignJet Repair sector.

Our Total care Solution ensures that every DesignJet Repair we carry out, no matter the location, is undertaken and completed to a set standard. This is a result of tried and tested methods based on knowledge gained over 20+ years of experience.

Total Care Solutions

Our tried and tested 8 step plane follows a proven method that facilitates a cost-effective response to your DesignJet Repair in Leeds.

1.
First Contact: This is essential and is the trigger point to get the ball rolling. The customer can get in touch either by email or telephone.

2.
Fact Finding: once we receive a enquiry about a plotter repair in Leeds, our main focus is to find the exact nature of the problem. This is achieved by a simple phone call. An engineer will contact the customer for a “simple chat”. During the conversation the engineer will ascertain the exact cause of the problem. This is without doubt the most important step in the whole process as it enables us to assign the correct parts required to accomplish a “first time fix”.

3.
Once the nature of the problem has been identified a quotation is sent to the customer. This covers, call out charge, any potential additional hours labour and a list of parts that may be required. (Some faults can be caused by any one of several parts). Although, due to experience, most faults are straight forward, the quotation is designed to cover all potential scenarios.

4.
From the quotation the customer now has an idea of the cost of the repair. Once they have agreed to this and our payment terms a call is raised, and an engineer, with the relevant parts is assigned.

5.
Due to the nature of a DesignJet repair, where possible, an engineer will attend next day. Upon arrival the engineer will do an inspection of the plotter as well as discussing the events leading up to the failure with the customer. Once this is completed, the engineer will have a good idea of what will be required to complete the DesignJet Repair in Leeds. The engineer will discuss his recommendations with the customer. Once these are agreed the engineer will commence with the plotter repair. No parts will be fitted to the machine without prior consultation with the customer. As the engineer is carrying out the repair, a thorough clean and service will also be undertaken. This will entail the engineer moving any aerosol contamination from the chassis of the DesignJet. Also cleaning and checking all the other sub-systems of the machine.

6.
It’s always good to have a faulty DesignJet back up and running, however, the repair is not quite finished. The engineer, will calibrate and fully test the machine as required. This will also involve the customer doing some printouts until they are fully satisfied with the plotter repair. At this stage the engineer will clean the external covers of the machine.

7.
The machine can now be signed over to the customer and the call closed

8.
From this point the DesignJet repair in Leeds is subject to 30 days warranty of the original fault reoccurring. The warranty covers any labour charge but does not cover additional parts that may be required. The warranty is specifically for the original fault.

Let Hutchins IT Limited manage your DesignJet repair in Leeds. We are a small family run business with a vast knowledge of HP DesignJets. Being a small company means we are flexible and nimble enough to adjust to workloads whilst being experienced enough to give you the professional and personal care you deserve.