DesignJet T1700 Repair High Wycombe
This is an unusual one for me – A DesignJet T7100 repair in High Wycombe, not the repair, just the area. This is not normally a place I would attend for a call. Nothing against the place just the distance.
However, the customer was desperate, he couldn’t get anyone local to attend site, so I obliged. The fact is the plotter cannot come to me, so I’ll go to the plotter. The customer explained the issue with the machine and was happy with my repair quotation. - So early start and set off in a southerly direction.
The machine was juddering when printing and also reporting the occasional 86:01 error.
DesignJet 86:01 Error.
Although the definition of this error on the main display is “Possible Paper Jam”, this is not strictly true, or even close. For some reason all HP DesignJet’s report this as the problem for this error code.
The reality is: the problem is with the scan-axis friction (Carriage Servo Shutdown) – usually a worn carriage belt. It is characterised by the pen carriage juddering when printing. Also, there will be a lot of “debris” on the plotter’s chassis just under the belt. This is in fact, bits of carriage belt that’s flake away.
DesignJet Repair.
Arrived on site, after what was a relatively easy journey of around 200 miles and assessed the situation. The carriage belt was indeed badly worn. So much so, that it was just strands of reinforcing fibres in places. How it was still working I’ll never know.
I consulted with the customer, what the cause was and what would be required to resolve the problem. The customer promptly agreed to a new carriage belt being installed. This had been agreed prior to my arrival, but as part of our “Total Care Solution” no parts are fitted without final consent from the customer when onsite.
So now it was just a matter of stripping the machine down, removing the carriage assembly and replacing the carriage belt. One bonus about a DesignJet 86:01 error, is whilst the plotter is stripped down it’s a whole lot easier to clean and service. This is exactly what was done – a full clean and service.
When this was completed, the machine was reassembled ready for calibration and test. The calibrations are essential for the correct running of the DesignJet and should be carried out in accordance with the Original Equipment Manufacturers (OEM) recommendation.
After successfully completing the calibrations, the printheads alignment was carried, out along with a couple of the internal prints from the printer’s menu. The plotter was now placed in the hands of the customer to test to their satisfaction. Once this was completed the covers were fully cleaned and the DesignJet repair was complete.
In essence the overall repair time on site was around 2 hours, this had been accounted for in the original quotation. The machine was, once again, fully functional and the customer was a “Happy Bunny”.
As previously stated, High Wycombe is not normally within my DesignJet Repair region, however the customer needed the plotter repairing.
They were happy to pay the price quoted, and I was happy to do the job for the price quoted – A win-win situation.
At the end of the day I will travel where I’m needed to carry out a DesignJet Repair. This is my job and my skill set. No Plotter Repair is too far away if the price is right for everyone.
I’ve done calls in central London in the past, simply driven down to a tube station and commuted into the city. Normally I would use engineers that I trust within the network, however, some won’t do the more obscure DesignJets, like the DesignJet T7100.
Do your require a DesignJet Repair within mainland UK?
Simply message us for a very competitive, no obligations quotation. We’ll do our uppermost to ensure a fast and cost-effective solution for you.
Hutchins IT Limited – The DesignJet Repair Specialists
