DesignJet t795 Repair Newcastle
Trip up the A1 to carry out a DesignJet T795 repair in Newcastle, right in the centre, Barras Bridge to be exact. This call was a dealer of ours PCC Systems IT Specialist, (please link to https://www.pcc-systems.co.uk) based in High Mickley, Stocksfield. They provide a comprehensive IT support service, for companies based in the North-East.
We have been looking after their DesignJet Repair requirements in the North-East for several years now. They are very comfortable with the comprehensive plotter repairs we carry out on their behalf, on their customer sites.
With the extensive HP plotter range, every DesignJet Repair is different, despite this every plotter repair is carried out to our own exacting standards by following our Total Care Solution Policy.
You can be assured when you raise a DesignJet repair enquiry with Hutchins IT Limited you will get the best possible treatment.
The Process
1. Initial Contact
2. Telephone Triage
3. Quotation
4. Agreement
5. DesignJet Repair
6. Calibration and Testing
7. Sign Off
8. Warranty
This exact process is followed by Hutchins IT Limited for every DesignJet Repair we are commissioned to carry out. It has been developed during our 20+ years in the HP Plotter Repair sector.
Our aim is to provide a quality DesignJet Repair, that is fast and efficient (to reduce downtime, and be cost effective (for both parties)).
1. With the above in mind, the dealer provided the initial contact information about the DesignJet repair.
2. From there a comprehensive phone triage was carried out, with the user, to ascertain the exact nature of the problem.
3. When this had been achieved the dealer was informed of the plan of action and the associated costs for the repair. This included any potential parts that could be required.
4. After agreement of the schedule of costs had been obtained from the dealer an engineer was scheduled and a site visit was arranged with the customer.
5. Arriving on site, the engineer did a quick review of the situation and carried out the DesignJet Repair. This also included a full service and clean to the plotter.
6. Once the engineer was happy with the functionality of the DesignJet, all relevant calibrations were carried out before fully testing the integrity of the machine.
7. The customer (end user) was then invited to perform their own system test to the plotter. Only when the customer was happy with the performance of the DesignJet was the plotter signed back over to them for normal use.
8. The dealer was informed of the DesignJet repair being completed and the repair was out under a 30-day warranty period.
This was a straightforward repair, with no parts needed so the dealer was only charged the agreed call out and labour charge.
The ease and efficiency of resolving this call is a classic example of how our Total Care Solution process works. By spending the extra time and effort to “qualify” the call and obtain the facts, the call was completed within 24 hours of receiving the initial call out request.
Following this process ensures everyone wins. The customer has their DesignJet back up and running, the dealer has fulfilled their obligations to the customer. More importantly, both the dealer and the customer are happy with the speed, efficiency and cost of the DesignJet Repair carried out by Hutchins IT Limited.
Hutchins IT Limited are a friendly but professional DesignJet Repair company based in Oldham. No distance is too far for us. Every call is treated on merit and subjected to our Total Care Solution. This ensures our first-time fix rate for all calls is around 95%. Fewer repeat visits equate to reduced costs, reduced downtime, and a happy customer base.
If you’re looking for a DesignJet Repair in Newcastle, then contact Hutchins IT Limited where you can be assured a fast friendly and profession Plotter repair.
Hutchins IT Limited providing quality a DesignJet Repair Solution in Newcastle upon Tyne
