DesignJet T790 Repair County Durham
Introduction:
Embarking on a journey to County Durham, specifically Chester-Le-Street, our team at Hutchins IT Limited recently tackled a unique challenge in the world of DesignJet repair. Six months after our last visit to this site, we were met with a different issue – a 21:13 error during the machine's boot-up. The diagnosis revealed a malfunctioning service station that needed replacement, a task that's becoming more complex as these parts become rarer and more expensive. However, armed with our Total Care Solution program, developed over our 20-plus years in the industry, we were ready for the task.
Total Care Solution Program:
At Hutchins IT Limited, our Total Care Solution program is an eight-step process designed to ensure that every plotter repair we undertake adheres to a set standard, resulting in a quality and cost-effective first-time fix 95% of the time. This comprehensive approach begins with a thorough telephone triage to understand the nature of the problem, allowing us to provide our customers with accurate repair quotations, although unforeseen circumstances may sometimes affect the final cost.
The Journey:
Armed with supplies, winter clothing, and a northern-bound spirit, we set out on the road for the two-hour plus drive, making sure to navigate through Leeds strategically to avoid potential delays. The journey, though routine, is not without its challenges, especially considering the notorious tailbacks on the M62.
On-Site Repair:
Upon arrival, the repair process began by carefully removing the covers and extracting the old service station. To prevent ink spills, we adopted a "bag-it and tag-it" approach, swiftly transporting the old part to the car. With a meticulous service and cleaning procedure, a standard part of our Total Care Solution, completed, it was time to install the refurbished service station.
The Calibration and Testing Phase:
With the new service station in place, our team proceeded with the essential calibration and testing, ensuring that the DesignJet T790 would operate at optimal levels. This meticulous process is a crucial step in our commitment to delivering a quality repair.
The Conclusion:
In the end, another successful DesignJet repair was accomplished by Hutchins IT Limited, characterized by efficiency, minimal fuss, and cost-effectiveness for both the customer and ourselves. Our dedication to cleanliness, professionalism, and a well-structured repair process, honed over two decades in the industry, has positioned us as a reliable partner in the world of DesignJet repairs.
As we continue our journey, facing new challenges and providing innovative solutions, our commitment to excellence remains unwavering. At Hutchins IT Limited, we take pride in delivering not just repairs but a Total Care Solution for every plotter issue we encounter.
If you’re looking for a DesignJet Repair in County Durham then contact Hutchins IT Limited in the knowledge you’re in good hands.
